/// Frank Hagen: Professional Web Developer, C# User, Reformed Über-geek RSS 2.0
# Tuesday, September 02, 2008

Well, the new domain is finally up.  FWHagen.com if you want to see it, but there is nothing there yet.  I purchased the hosting account 2 weeks ago and have yet to have the domain name properly transferred to the provider. 

Many years ago, I decided I wanted to have FWHagen.com for myself, for professional development and personal/family use.  I took a chance on the upstart company GoDaddy when they started out because they were pretty cheap.  I was very pleased with their service, having dealt with Network Solutions for years before at work.  That is until this past week, when I tried to transfer it.  After waiting for several days, I discovered that the account was "locked" to prevent any accidental or unauthorized transfers.  If you have ever transferred a domain before, you know that is a bunch of crap.  I had to personally authorize the transfer, so why the lock?  Because of the subsequent failure to transfer, I have to wait 60 days to try again.  The waiting period is ICANN specified, and I really don't have any logical problems with that, except that GoDaddy now gets to hold it for another 2 months. 

I was able to forward the DNS records over, so it works for now.  And I have a long time left to get the domain settled, as well.  It is just very frustrating to deal with underhanded greed like that.  For the sum of $10/year. 

UPDATE [19:50]:  I was wrong about GoDaddy.com.  On my way home this evening, I got a call directly from them expressing concern about my problems.  Now, here's the thing, I only posted my concerns here.  They took the initiative to track me down and fix the problem.  Well, tracking me down in the sense that I posted my domain name and they called my contact info, which only they have.  Long story short:  I am so impressed with their commitment to personal service that I am cancelling the transfer and will simply use DNS forwarding for my new site, as it works perfectly well.  I will continue to use them as my registrar and will definitely use them in the future whenever I can.  BTW, the 60-day wait is ONLY for sucessful transfers.  It does not apply to failed due to locks or privacy safeguards.  And the $10/yr jab?  Only heightens my impression of them.  They surely spent more than that in time and effort on one measely IT guy's satisfaction.

Tuesday, September 02, 2008 7:55:13 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] -
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