Domain Transfer For Fun and Headaches

by fwhagen Wed, 03 September 2008

Well, the new domain is finally up.  FWHagen.com if you want to see it, but there is nothing there yet.  I purchased the hosting account 2 weeks ago and have yet to have the domain name properly transferred to the provider. 

Many years ago, I decided I wanted to have FWHagen.com for myself, for professional development and personal/family use.  I took a chance on the upstart company GoDaddy when they started out because they were pretty cheap.  I was very pleased with their service, having dealt with Network Solutions for years before at work.  That is until this past week, when I tried to transfer it.  After waiting for several days, I discovered that the account was "locked" to prevent any accidental or unauthorized transfers.  If you have ever transferred a domain before, you know that is a bunch of crap.  I had to personally authorize the transfer, so why the lock?  Because of the subsequent failure to transfer, I have to wait 60 days to try again.  The waiting period is ICANN specified, and I really don't have any logical problems with that, except that GoDaddy now gets to hold it for another 2 months. 

I was able to forward the DNS records over, so it works for now.  And I have a long time left to get the domain settled, as well.  It is just very frustrating to deal with underhanded greed like that.  For the sum of $10/year. 

UPDATE [19:50]:  I was wrong about GoDaddy.com.  On my way home this evening, I got a call directly from them expressing concern about my problems.  Now, here's the thing, I only posted my concerns here.  They took the initiative to track me down and fix the problem.  Well, tracking me down in the sense that I posted my domain name and they called my contact info, which only they have.  Long story short:  I am so impressed with their commitment to personal service that I am cancelling the transfer and will simply use DNS forwarding for my new site, as it works perfectly well.  I will continue to use them as my registrar and will definitely use them in the future whenever I can.  BTW, the 60-day wait is ONLY for sucessful transfers.  It does not apply to failed due to locks or privacy safeguards.  And the $10/yr jab?  Only heightens my impression of them.  They surely spent more than that in time and effort on one measely IT guy's satisfaction.

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Filed Under: Blog | Rant

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